FAQ
Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
Where do you ship to?
We ship to anywhere in the U.S. At this time we do not ship international.
How long does shipping take?
Shipping depends on your product and the shipping option you select. Most items only take 3-5 business days, as custom/personalized items can take 7-10 business days to process. We have a few options to select from for shipping based on your needs.
How do I track my order?
Tracking information will be provided to your email once the item ships.
Returns
How do I return an item?
At this time we do not accept returns, as all of our items are customized and made to order. If there is an issue with your order, please email us at info@timelesskreationsshop.com and we will assist you.
Can I exchange for a different item?
At this time we do not accept exchanges as all of our items are made to order.
General
Do you create personalized items that aren't listed on your website?
Yes we do! Please email us at info@timelesskreationsshop.com with your inquiry. We do charge a design fee of $15 and up to create designs that aren’t listed on our site. This amount will go towards your order total if you decide to place an order. Design fees are not refundable.
I've seen products and/or designs that aren't listed on your site. How can I order them?
Some items are exclusive and are only available at our in person vendor events. We do have many designs that aren't listed on our site, so please email us at info@timelesskreationsshop.com to inquiry on these items and designs.
Do you offer free shipping?
Not at this time. Sign up for our newsletters as we may run promos for shipping discounts.
Do you offer free pick up?
Yes we do! We offer free local pick up in Reynoldsburg, Ohio and Canal Winchester, Ohio only. Items must be picked up with in 1 week of order completion or holding fees will be charged. Please visit our shipping page for more information.
What buy now pay later payment options do you offer?
We have 3 payment plan options to offer our customers. You can use Shop Pay, Sezzle, and Affirm. If you have any questions related to these companies, you can view information on their site.
Sezzle: https://shopper-help.sezzle.com/hc/en-us
Affirm: https://helpcenter.affirm.com/s
Shop Pay: https://help.shop.app/hc/en-us?utm_medium=website&utm_source=shop-website
How do I reach you ?
You can click the "contact us" page or email us at info@timelesskreationsshop.com and someone will respond within 48 business hours.